IS IT EASY TO SHOP ONLINE?
It is very easy to shop online and the Kimia Customer services team is always there to help. Please contact us should you require any assistance.

CAN I ALTER THE DETAILS IN MY KIMIA ONLINE ACCOUNT?
Yes you can alter details – please look at the fields available.

WHICH PAYMENT METHODS DO YOU ACCEPT ONLINE?
We accept all major credit and debit cards except American Express and Diners Club.

AT WHAT STAGE IS MY CREDIT CARD CHARGED?
Once you have submitted your order your card will charged when the product is dispatched. This is normally within two working days of the order being successfully completed.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes. You will also be given the option of signing up for Verified by Visa and MasterCard Assure when paying for your order.

CAN I STILL PURCHASE AN ITEM THAT IS OUT OF STOCK?
Yes. We will e-mail you to let you know when it is available and has been dispatched.

WILL I RECEIVE AN ORDER ACKNOWLEDGEMENT VIA EMAIL?
Yes you will receive an order acknowledgement with a reference that you should keep in case of any queries.

CAN I ORDER KIMIA AS A GIFT ONLINE?
Yes. We can have Kimia wrapped and delivered as a gift and also include a personal message.

WHERE DOES KIMIA DELIVER TO?
To the UK and the Channel Islands as well as mainland Europe and America.

DO YOU DELIVER TO INTERNATIONAL ADDRESSES?
Yes, but the postage will be more expensive than UK rates. Please contact our customer service team for postal rates to other worldwide destinations.

WILL I HAVE TO SIGN FOR MY DELIVERY?
Yes. We can also deliver to your work address.

DO YOU DELIVER TO PO BOXES?
Yes, but they need to be in the UK.

CAN I SEND THE GOODS I HAVE ORDERED TO MULTIPLE ADDRESSES?
Yes, once the order has been processed and authorised for payment.

HOW CAN I CHECK THE STATUS OF MY ORDER?
By calling the Kimia Customer services team within the specified working hours. You can also e-mail us and we will respond within 24 hours.

CAN I RETURN THE GOODS I HAVE ORDERED?
If the goods are faulty or broken, yes you can. In the unlikely event that Kimia does not reach you in perfect condition, please call our Kimia customer services team to arrange for the return of the product and a replacement or refund.

HOW DO I RETURN MY GOODS?
Please contact our Kimia customer services team who will be happy to arrange return and replacement or refund of faulty goods.

REFUND POLICY
We hope you are delighted with your order, however if you are not entirely satisfied we will be happy to offer you a refund. Please return your purchase to the address on our website within 7 working days of delivery, in its original condition and enclosing your proof of purchase. When returning items please ensure you obtain a free 'receipt of postage' from the post office.
Postage and packing charges are non-refundable.

IS IT SAFE TO GIVE YOU MY EMAIL ADDRESS?
Yes. Your information is kept completely secure and private.

WHY DO YOU WANT MY NAME, EMAIL ADDRESS, TELEPHONE NUMBER ETC?
To ensure that we can verify your identity and process your order.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes, it is completely safe to order from our site using your credit card. Kimia Ltd utilise WorldPay to carry out all our online transactions.

HOW SECURE IS WORLDPAY?
WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are completely protected while shopping online.

DO YOU USE COOKIES ON YOUR WEBSITE?
Yes. Please see our terms and conditions.

WHAT IF I HAVE FORGOTTEN MY PASSWORD?
We will email your password to you on request.

HOW DO I FIND MY NEAREST STOCKIST?
Please check out our latest news for stockists after our launch on January 16th.

HOW CAN I GET A KIMIA CATALOGUE?
A catalogue will be produced when we launch the full range.